Fact Sheets

FS49E - LGBTQI+ in Portugal

Portugal is widely recognised as one of Europe’s most progressive countries in LGBTQI+ equality. Over the past two decades, it has built a strong legal framework protecting people of all sexual orientations, gender identities, gender expressions and sex characteristics. These protections shape daily life in meaningful ways, ensuring dignity, safety and equal opportunity for everyone.

FS47E - MB green button

Did you know that by pressing the green key on a Multibanco ATM, you activate MB WAY? The green key is usually used to confirm selections. However, when pressed without inserting a bank card, it automatically starts an MB WAY operation.

FS47F - La touche verte MB

Le saviez-vous ? En appuyant sur la touche verte d’un distributeur Multibanco, vous activez MB WAY. La touche verte est normalement utilisée pour confirmer une sélection. Cependant, lorsqu’elle est pressée sans insérer de carte bancaire, elle lance automatiquement une opération MB WAY.

FS46E - Ending a telecom contract

This remains the most reliable way to end a telecom contract in Portugal. Sending a registered termination letter (carta de rescisão) with acknowledgment of receipt to any operator — whether NOS, MEO, Vodafone, or NOWO — is the best way to avoid being routed to the retention department and pressured to stay.

FS32E - Complaints Book

The Livro de Reclamações (Complaints Book) in Portugal, through which consumers can make a complaint or express their opinion in relation to a particular service or company, is available electronically and they can also be submitted in person by requesting the complaint book at the store/office.